Question 1

Is my phone compatible?

Accepted Answer

Most phones from 2018 onward support eSIM: iPhone XS and newer, Pixel 3 and newer, Samsung Galaxy S20+. Dial *#06# and look for an EID number to confirm.

Question 2

Do I keep my WhatsApp number?

Accepted Answer

Yes. Your primary line stays active for calls and SMS — only data routes through ConnectSIM. WhatsApp, iMessage, and 2FA codes all continue to work as normal.

Question 3

What happens if I run out of data?

Accepted Answer

Every plan includes 1GB of backup data per month. You'll get an in-app alert before it triggers, and you can top up directly from your dashboard.

Question 4

Can I cancel anytime?

Accepted Answer

Yes. Monthly subscriptions can be cancelled from your dashboard at any time, with no paper contracts and no cancellation fees.

Question 5

How fast is activation?

Accepted Answer

QR codes arrive within seconds of purchase. Install it before you fly and toggle data roaming once you land. Most users are online within 5 minutes.

Question 6

How long do I have to install my eSIM?

Accepted Answer

Every eSIM stays valid for 180 days between purchase and first activation. Buy it now, install it whenever your trip starts — the validity countdown only begins after you connect for the first time.

Question 7

Do you offer refunds?

Accepted Answer

Yes. Plans that have never been activated are fully refundable any time within the 180-day pre-activation window. Once installed and connected, plans are non-refundable but can usually be topped up to extend.

Question 8

Does ConnectSIM work for hotspots?

Accepted Answer

Yes — hotspot sharing is supported on every plan, so you can connect your laptop, tablet, or travel companion. Speeds depend on the local carrier.

Question 9

Do I need to set up an APN manually?

Accepted Answer

On iPhone and most modern Android devices, no — the APN is set automatically. Manual APN setup is required on Android for Turkey, Uzbekistan, and Georgia (use 'isp'), and for hotspot sharing on Japan IIJ plans (use 'vmobile.jp'). Setup instructions ship with every QR code.

Question 10

What happens when I hit the daily cap on an unlimited plan?

Accepted Answer

Unlimited plans follow a fair-use policy: once you cross the daily high-speed allowance, your speed is reduced to the FUP tier listed on the plan (somewhere between 128 kbps and 2 Mbps depending on the plan you bought) until the next daily reset. The reduced tier still handles messaging, maps, and basic browsing.

Question 11

Can I make voice calls or send SMS on a ConnectSIM plan?

Accepted Answer

No — every plan is data-only by design. Keep your primary line active for voice and SMS; use apps like WhatsApp, FaceTime, or Google Voice over the data connection.

Question 12

Is there 5G coverage?

Accepted Answer

Where the local carrier supports 5G and your device is compatible, yes. Coverage is listed on each destination's plan page.

Everything before you buy.

Land online in seconds. Stay connected for the whole trip.