Refund Policy

Last updated: May 18, 2026

Before you activate

Every eSIM stays valid for 180 days between purchase and first activation. Any plan that has never been activated on a device can be cancelled for a full refund at any time inside that pre-activation window — no questions asked.

After you activate

Once the eSIM has connected to a network, you can request a refund within 24 hours of purchase, provided that:

• The eSIM profile has not been activated on a device.
• No data has been consumed on the line.
• The plan has not expired.

When refunds are denied

• The eSIM has been installed and activated on a device.
• Device incompatibility — eSIM compatibility is your responsibility to verify before purchase.
• Carrier-locked phones unable to accept third-party eSIMs.
• Coverage complaints in areas where the upstream carrier reports normal service.
• Beyond the 24-hour window.

How to request a refund

Email hq@connectsimmobile.com with your order number. Eligible refunds are processed to the original payment method within 5–10 business days.

Chargebacks

Please contact us before filing a chargeback. Chargebacks filed without first contacting support may result in your account being blocked from future purchases.