Legal

ConnectSIM / ConnectSIM Mobile Terms of Service

Effective Date: June 13, 2026

PLEASE READ THESE TERMS OF SERVICE CAREFULLY. THESE TERMS CONSTITUTE A LEGALLY BINDING AGREEMENT BETWEEN YOU AND THE COMPANY GOVERNING YOUR ACCESS TO AND USE OF THE SERVICES.

BY ACCESSING, BROWSING, REGISTERING FOR, PURCHASING, ACTIVATING, DOWNLOADING, INSTALLING, OR USING ANY CONNECTSIM OR CONNECTSIM MOBILE SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.

IF YOU DO NOT AGREE TO THESE TERMS, YOU MAY NOT ACCESS OR USE THE SERVICES.

Article 1 — Parties and Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "User," "you," or "your") and the Company governing your access to and use of all ConnectSIM and ConnectSIM Mobile products, services, websites, applications, portals, software, content, and related offerings.

For purposes of these Terms, "ConnectSIM," "ConnectSIM Mobile," "Company," "we," "us," and "our" refer collectively and interchangeably to the ConnectSIM and ConnectSIM Mobile brands and the legal entity operating those Services, including Poindexter AI, LLC, ConnectSIM LLC, their affiliates, subsidiaries, successors, assigns, suppliers, licensors, carriers, contractors, agents, service providers, and authorized representatives, as applicable.

The Company may operate, provide, market, support, invoice, administer, fulfill, or otherwise offer Services through Poindexter AI, LLC, ConnectSIM LLC, or another authorized affiliate or successor entity without affecting the enforceability of these Terms.

By using the Services, you expressly agree that the Company may transfer, assign, restructure, reorganize, merge, consolidate, or otherwise modify the legal entity through which Services are provided without requiring execution of a new agreement by you.

Article 2 — Definitions

For purposes of these Terms:

Account — any account, profile, registration, login credential, customer portal, partner portal, or digital identity associated with a user of the Services.
Carrier — any wireless carrier, mobile network operator, roaming partner, telecommunications provider, infrastructure provider, internet service provider, or network operator utilized by the Company.
Device — any compatible smartphone, tablet, wearable device, laptop, hotspot, router, modem, or other supported equipment capable of utilizing the Services.
eSIM — a digitally provisioned subscriber identity module or embedded subscriber identity profile delivered electronically to a compatible Device.
Network — any wireless, mobile, telecommunications, roaming, or internet infrastructure utilized to provide the Services.
Services — all products, offerings, software, websites, applications, customer portals, partner portals, eSIM plans, connectivity plans, wireless services, travel connectivity services, corporate solutions, support services, content, features, tools, technologies, and related offerings made available by the Company.
User Content — any information, data, communications, submissions, reviews, feedback, messages, files, images, or materials submitted by a user.

Article 3 — Eligibility

The Services are intended only for individuals and entities legally capable of entering into binding contracts.

By using the Services, you represent and warrant that:

You are at least eighteen (18) years of age or the age of majority in your jurisdiction, whichever is greater;
You possess the legal authority to enter into these Terms;
You are not prohibited from receiving the Services under applicable law;
All information provided by you is true, accurate, current, and complete;
Your use of the Services will comply with all applicable laws, regulations, and governmental requirements.

The Company reserves the right to refuse, suspend, restrict, terminate, or deny access to any person or entity at any time, subject to applicable law.

Article 4 — Account Registration and Security

Certain Services may require registration of an Account.

You agree to provide accurate and complete registration information and to maintain the accuracy of such information at all times.

You are solely responsible for safeguarding your username, password, authentication credentials, verification codes, security tokens, and other account access mechanisms.

You are solely responsible for all activities occurring under your Account, whether authorized by you or not.

You agree to immediately notify the Company of:

Any unauthorized access to your Account;
Any suspected security breach;
Any unauthorized use of your credentials;
Any loss, theft, or compromise of Devices associated with your Account.

The Company shall not be liable for any loss resulting from unauthorized access to your Account.

Article 5 — Description of Services

The Company provides telecommunications-related services including, but not limited to:

Digital eSIM services;
Domestic and international wireless data services;
Regional connectivity plans;
Travel connectivity products;
Business and enterprise connectivity solutions;
Roaming-enabled services;
Promotional and event-based connectivity products;
Corporate travel solutions;
Customer support services;
Partner and referral programs;
Related telecommunications technologies and offerings.

The Company is not a guarantor of telecommunications availability and may rely upon third-party Carriers, network operators, suppliers, and infrastructure providers to deliver the Services.

Service availability, quality, performance, speed, latency, and coverage may vary based upon numerous factors outside the Company's control.

Article 6 — Device Compatibility

The Customer is solely responsible for ensuring Device compatibility.

The Company does not guarantee that every Device is compatible with every Service.

Certain Services require:

eSIM-capable hardware;
Carrier-unlocked Devices;
Specific operating system versions;
Specific software configurations;
Manufacturer-supported features.

Prior to purchase, the Customer is responsible for verifying compatibility.

The Company shall not be liable for incompatibility issues arising from unsupported Devices, locked Devices, outdated software, manufacturer restrictions, operating system limitations, Carrier restrictions, or customer error.

Unless required by law, incompatibility shall not entitle the Customer to a refund.

Article 7 — Activation and Provisioning

Activation of Services may require:

Installation of an eSIM profile;
Scanning of a QR code;
Manual configuration;
Internet connectivity;
Completion of account verification procedures.

Activation times are estimates only.

The Company does not guarantee activation within any particular timeframe.

The Company may delay, suspend, or deny activation where necessary to:

Prevent fraud;
Comply with legal obligations;
Protect network integrity;
Investigate suspicious activity;
Address technical issues.

Once an eSIM profile has been delivered, provisioned, downloaded, installed, activated, assigned, or otherwise made available to the Customer, the profile may become non-transferable and non-refundable.

Article 8 — Network Availability and Performance

The Services depend upon third-party telecommunications infrastructure.

Coverage, availability, quality, speed, latency, throughput, and service functionality may vary based upon:

Geographic location;
Network congestion;
Carrier limitations;
Roaming agreements;
Government restrictions;
Weather conditions;
Infrastructure failures;
Device capabilities;
Technical limitations.

Coverage maps, availability estimates, and performance representations are approximate and informational only.

The Company does not guarantee:

Continuous service;
Uninterrupted service;
Specific network speeds;
Specific bandwidth;
Specific coverage levels;
Specific latency metrics;
Service availability in all locations.

Temporary interruptions, degradation, or outages may occur.

The Company shall not be liable for interruptions caused by circumstances outside its reasonable control.

Article 9 — Data Plans, Fair Use, and Network Management

Data plans may include fixed allocations, daily allocations, monthly allocations, fair use limits, network management policies, speed optimization measures, and other restrictions imposed by the Company or underlying Carriers.

Services advertised as "unlimited" may remain subject to fair use limitations, network management policies, Carrier restrictions, congestion management practices, and reasonable usage controls.

The Company reserves the right to prioritize, manage, restrict, optimize, suspend, throttle, limit, or otherwise manage network usage where necessary to:

Protect network integrity;
Ensure service quality;
Prevent abuse;
Comply with Carrier requirements;
Comply with legal obligations.

The Company shall have sole discretion in determining whether usage constitutes abuse, excessive usage, fraudulent activity, or prohibited activity.

Article 10 — Pricing, Fees, Billing, and Payment

All pricing is subject to change at any time without notice.

Prices displayed at the time of purchase generally govern that specific transaction unless an obvious pricing error exists.

The Customer agrees to pay all charges associated with the Services, including applicable taxes, fees, assessments, regulatory charges, surcharges, and governmental obligations.

By submitting payment information, the Customer authorizes the Company and its payment processors to charge the designated payment method for all authorized purchases.

The Customer remains responsible for all payment obligations arising from purchases made through the Account.

The Company reserves the right to correct pricing errors, cancel orders affected by pricing errors, and refuse transactions that cannot be properly verified.

Failure to pay may result in suspension, restriction, or termination of Services.

Article 11 — Refunds, Credits, and Cancellations

Except where required by applicable law, all purchases are final.

Due to the digital nature of eSIM products and telecommunications services, ConnectSIM and ConnectSIM Mobile generally do not provide refunds once a Service has been provisioned, delivered, activated, downloaded, installed, assigned, or otherwise made available to the Customer. See our Refund Policy for additional detail.

The Company may, in its sole discretion, issue refunds, credits, adjustments, or goodwill accommodations under limited circumstances. Any such accommodation shall not create a continuing obligation or precedent.

Refund requests may be denied where:

The eSIM has been delivered;
The eSIM has been downloaded;
The Service has been activated;
The Service has been used;
The Customer purchased an incorrect plan;
The Customer failed to verify device compatibility;
The Customer is dissatisfied with coverage, speed, or network availability;
The Customer failed to review plan details before purchase;
The request arises from factors outside the Company's reasonable control.

Promotional products, discounted products, event-based products, special offers, and limited-time offerings may be designated as non-refundable.

The Company reserves the right to determine eligibility for refunds on a case-by-case basis.

Article 12 — Chargebacks and Payment Disputes

The Customer agrees to first contact the Company regarding any billing concerns before initiating a chargeback, payment dispute, reversal, or claim with a financial institution.

Improper chargebacks may result in:

Immediate suspension of Services;
Account restrictions;
Termination of Accounts;
Loss of promotional benefits;
Collection efforts;
Recovery of costs associated with dispute resolution.

The Company reserves the right to dispute any chargeback it reasonably believes to be improper, fraudulent, abusive, or inconsistent with these Terms.

The Customer shall remain liable for all valid charges regardless of any payment dispute initiated with a third party.

Article 13 — Acceptable Use Policy

The Customer agrees to use the Services only for lawful purposes and in accordance with these Terms.

The Customer shall not use the Services to:

Violate any law or regulation;
Commit fraud;
Engage in deceptive practices;
Transmit malware or harmful code;
Interfere with network operations;
Circumvent security measures;
Access unauthorized systems;
Engage in telecommunications fraud;
Resell Services without authorization;
Use automated systems in a manner that negatively impacts the Services;
Abuse network resources;
Engage in activity that may expose the Company, its suppliers, carriers, or partners to legal, financial, reputational, or operational risk.

The Company may investigate suspected violations and take any action it deems appropriate.

Article 14 — Fraud Prevention and Account Security

The Company reserves the right to investigate any transaction, Account, Device, payment method, activation, referral, promotion, or usage pattern for suspected fraud.

The Company may request additional information to verify:

Identity;
Ownership of payment methods;
Device ownership;
Account activity;
Eligibility for promotions;
Compliance with applicable laws.

The Company may suspend or restrict Services pending investigation.

The Customer agrees to cooperate with reasonable requests made during fraud investigations.

Failure to cooperate may result in suspension or termination.

Article 15 — Intellectual Property Rights

All intellectual property rights associated with the Services are owned by or licensed to the Company.

This includes all rights in:

Software; applications; source code; object code; databases;
Websites; designs; trademarks; service marks; trade names; logos; graphics;
Documentation; marketing materials; content;
Processes; systems; technology.

ConnectSIM and ConnectSIM Mobile are valuable proprietary brands of the Company.

Nothing in these Terms grants any ownership interest in the Services or related intellectual property.

The Customer receives only a limited, revocable, non-exclusive, non-transferable right to access and use the Services in accordance with these Terms.

Article 16 — User Content

Customers may submit content through the Services.

The Customer retains ownership of any User Content submitted.

By submitting User Content, the Customer grants the Company a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to use, reproduce, display, distribute, modify, adapt, publish, analyze, and process such content for purposes related to operating, improving, marketing, supporting, and providing the Services.

The Customer represents that:

The Customer owns or controls all rights necessary to submit the content;
The content does not infringe the rights of any third party;
The content does not violate any law.

The Company reserves the right to remove User Content at any time.

Article 17 — Third-Party Providers

The Services may involve third-party providers including:

Wireless carriers; roaming providers; network operators;
Cloud providers; payment processors; analytics providers;
Artificial intelligence providers; identity verification providers;
Communications providers; customer support providers.

The Company is not responsible for the acts, omissions, failures, policies, products, services, systems, or conduct of third parties.

Third-party services may be governed by separate terms and conditions.

Article 18 — Privacy

The Company's collection, use, processing, storage, disclosure, and protection of information is governed by the ConnectSIM Privacy Policy.

By using the Services, the Customer consents to the Company's processing of information in accordance with applicable privacy laws and the Privacy Policy.

The Customer acknowledges that telecommunications services may involve international processing, storage, routing, and transmission of information.

Article 19 — Electronic Communications

The Customer consents to receive communications electronically.

Such communications may include:

Account notifications;
Activation instructions;
Billing notices;
Support communications;
Marketing messages;
Security alerts;
Legal notices;
Operational updates.

Electronic communications satisfy any legal requirement that communications be in writing.

The Customer is responsible for maintaining accurate contact information.

Article 20 — Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED ON AN "AS IS," "AS AVAILABLE," AND "WITH ALL FAULTS" BASIS.

THE COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF:

MERCHANTABILITY;
FITNESS FOR A PARTICULAR PURPOSE;
NON-INFRINGEMENT;
ACCURACY; RELIABILITY; AVAILABILITY;
QUALITY; PERFORMANCE; COMPATIBILITY;
CONTINUOUS OPERATION.

THE COMPANY DOES NOT WARRANT THAT:

THE SERVICES WILL BE UNINTERRUPTED;
THE SERVICES WILL BE ERROR-FREE;
THE SERVICES WILL MEET CUSTOMER EXPECTATIONS;
THE SERVICES WILL BE AVAILABLE IN ALL LOCATIONS;
DEFECTS WILL BE CORRECTED;
NETWORK ACCESS WILL ALWAYS BE AVAILABLE.

THE CUSTOMER ASSUMES ALL RISKS ASSOCIATED WITH USE OF THE SERVICES.

Article 21 — Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CONNECTSIM, CONNECTSIM MOBILE, THE COMPANY, ITS AFFILIATES, SUBSIDIARIES, SUCCESSORS, ASSIGNS, LICENSORS, SUPPLIERS, CARRIERS, SERVICE PROVIDERS, CONTRACTORS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, REPRESENTATIVES, AND PARTNERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, OR ENHANCED DAMAGES.

THIS LIMITATION APPLIES REGARDLESS OF THE LEGAL THEORY ASSERTED AND REGARDLESS OF WHETHER THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

WITHOUT LIMITING THE FOREGOING, THE COMPANY SHALL NOT BE LIABLE FOR:

LOSS OF PROFITS; LOSS OF REVENUE; LOSS OF BUSINESS; LOSS OF GOODWILL;
LOSS OF DATA; LOSS OF USE;
TRAVEL DELAYS; MISSED FLIGHTS; MISSED EVENTS; MISSED MEETINGS; MISSED BUSINESS OPPORTUNITIES;
ROAMING CHARGES; DEVICE FAILURES; NETWORK FAILURES; SERVICE INTERRUPTIONS;
THIRD-PARTY ACTIONS; CARRIER ACTIONS; GOVERNMENT ACTIONS;
SECURITY BREACHES NOT CAUSED BY THE COMPANY'S GROSS NEGLIGENCE;
OR ANY DAMAGES ARISING FROM THE CUSTOMER'S USE OF THE SERVICES.

IN NO EVENT SHALL THE COMPANY'S AGGREGATE LIABILITY EXCEED THE TOTAL AMOUNT ACTUALLY PAID BY THE CUSTOMER TO THE COMPANY FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM DURING THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OF LIABILITY. IN SUCH JURISDICTIONS, LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

Article 22 — Indemnification

The Customer agrees to defend, indemnify, and hold harmless the Company and its affiliates, subsidiaries, officers, directors, employees, contractors, agents, suppliers, licensors, carriers, and service providers from and against any and all claims, demands, actions, proceedings, liabilities, losses, damages, judgments, settlements, penalties, fines, costs, and expenses, including reasonable attorneys' fees, arising out of or related to:

The Customer's use of the Services;
The Customer's violation of these Terms;
The Customer's violation of any law or regulation;
The Customer's misuse of the Services;
The Customer's infringement of any third-party rights;
Any User Content submitted by the Customer;
Any fraud, misconduct, negligence, or intentional wrongdoing by the Customer.

The Company reserves the right to assume exclusive control of the defense of any matter subject to indemnification.

Article 23 — Force Majeure

The Company shall not be liable for any delay, interruption, suspension, degradation, failure, or inability to perform resulting from circumstances beyond its reasonable control.

Such circumstances may include:

Natural disasters; floods; earthquakes; hurricanes;
Pandemics; epidemics;
War; terrorism; civil unrest; labor disputes;
Government actions; regulatory changes;
Carrier outages; network failures; cyberattacks; internet disruptions;
Power failures; infrastructure failures;
Supply chain interruptions; transportation disruptions;
Or any other event beyond the Company's reasonable control.

Performance shall be excused during the duration of the force majeure event.

Article 24 — Suspension and Termination

The Company reserves the right to suspend, restrict, limit, disable, investigate, or terminate any Service, Account, Device, promotion, referral benefit, or access to the Services at any time.

Grounds for suspension or termination may include:

Violation of these Terms;
Fraud;
Payment disputes;
Chargebacks;
Network abuse;
Security concerns;
Legal compliance requirements;
Carrier requirements;
Government requests;
Operational concerns;
Risk management considerations.

Termination may occur with or without prior notice where permitted by law.

Upon termination, the Customer's rights under these Terms immediately cease.

The Customer remains liable for all obligations accrued prior to termination.

Article 25 — Arbitration Agreement

To the maximum extent permitted by law, any dispute, claim, controversy, or disagreement arising out of or relating to these Terms, the Services, or the relationship between the parties shall be resolved exclusively through final and binding arbitration.

The arbitration shall be conducted by a recognized arbitration provider selected by the Company.

The arbitration shall be conducted on an individual basis.

The arbitrator shall have exclusive authority to resolve all disputes relating to the interpretation, applicability, enforceability, or formation of these Terms.

Judgment upon any arbitration award may be entered in any court having jurisdiction.

The parties waive any right to a jury trial.

Article 26 — Class Action Waiver

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ALL CLAIMS MUST BE BROUGHT IN AN INDIVIDUAL CAPACITY.

THE CUSTOMER AGREES NOT TO PARTICIPATE IN:

CLASS ACTIONS;
CLASS ARBITRATIONS;
REPRESENTATIVE ACTIONS;
PRIVATE ATTORNEY GENERAL ACTIONS;
CONSOLIDATED PROCEEDINGS.

THE CUSTOMER EXPRESSLY WAIVES ANY RIGHT TO PARTICIPATE IN SUCH PROCEEDINGS.

IF THIS CLASS ACTION WAIVER IS FOUND UNENFORCEABLE, THE ENTIRE ARBITRATION AGREEMENT MAY BE DEEMED VOID TO THE EXTENT REQUIRED BY LAW.

Article 27 — Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Wyoming, without regard to conflict of law principles.

Any matter not subject to arbitration shall be brought exclusively in a court of competent jurisdiction located in Wyoming.

The parties consent to such jurisdiction and venue.

Article 28 — Assignment and Successors

The Company may assign, transfer, delegate, subcontract, license, sell, merge, reorganize, restructure, or otherwise transfer its rights and obligations under these Terms without notice or consent.

The Customer may not assign or transfer any rights or obligations under these Terms without prior written consent from the Company.

These Terms shall be binding upon and inure to the benefit of the parties and their respective successors, assigns, affiliates, and permitted transferees.

Article 29 — Business Restructuring and Successor Entities

The Customer acknowledges that the Services may be operated, administered, invoiced, fulfilled, marketed, supported, or otherwise provided through Poindexter AI, LLC, ConnectSIM LLC, or another affiliated, successor, merged, reorganized, acquired, assigned, or related entity designated by the Company.

The Company may transfer assets, contracts, customer relationships, technology, intellectual property, websites, applications, payment processing relationships, merchant accounts, domains, support operations, or Service operations between affiliated entities without affecting the validity or enforceability of these Terms.

The Customer agrees that no additional consent shall be required for such internal restructuring, assignment, transfer, merger, consolidation, conversion, or successor transaction.

References to ConnectSIM and ConnectSIM Mobile shall continue to apply to the applicable successor entity operating the Services.

Article 30 — Modifications to Services

The Company reserves the right to modify, suspend, discontinue, replace, enhance, limit, or remove any Service, feature, functionality, plan, offering, technology, promotion, or product at any time.

The Company shall not be liable for any modification, suspension, or discontinuation of Services.

The Company may introduce new products, retire existing products, modify pricing, alter features, or change network providers without prior notice.

Article 31 — Modifications to Terms

The Company reserves the right to modify these Terms at any time.

Updated Terms may be posted on the Company's websites, applications, portals, or other communication channels.

The revised Terms become effective upon posting unless otherwise specified.

Continued use of the Services constitutes acceptance of the revised Terms.

Article 32 — Severability

If any provision of these Terms is determined to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

The invalid provision shall be modified to the minimum extent necessary to make it enforceable while preserving its intended purpose.

Article 33 — No Waiver

Failure by the Company to enforce any provision of these Terms shall not constitute a waiver of any right or provision.

Any waiver must be in writing and signed by an authorized representative of the Company.

Article 34 — Entire Agreement

These Terms, together with the Privacy Policy, Refund Policy, Acceptable Use Policy, Partner Program Terms, Affiliate Terms, promotional terms, service descriptions, pricing disclosures, and any additional agreements expressly incorporated by reference, constitute the complete and exclusive agreement between the parties.

These Terms supersede all prior or contemporaneous agreements, communications, representations, understandings, and proposals relating to the Services.

Article 35 — Contact Information

Poindexter AI, LLC
d/b/a ConnectSIM and ConnectSIM Mobile

Website: https://connectsimmobile.com
Support Email: support@connectsimmobile.com

The Company may update contact information from time to time without requiring modification of these Terms.

BY USING THE SERVICES, THE CUSTOMER ACKNOWLEDGES THAT THE CUSTOMER HAS READ, UNDERSTOOD, AND AGREES TO BE BOUND BY THESE TERMS OF SERVICE.